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We want you to love your new purchase, but if for some reason you are not satisfied, we want to make it right!
Please note that the following information is regarding single piece orders and NOT wholesale orders. For questions regarding wholesale order returns, please contact your direct sales representative or our customer service team weekdays, 8AM-5PM (EST) at 717-797-2020 or email@example.com.
All eligible items must be returned in unused condition, accompanied with original receipt within 30 days of delivery. After 30 days, returns are no longer accepted. In certain situations, only partial refunds are granted; this includes any item not in its original condition, or items damaged or missing for reasons not due to our error.
Our team ships orders Monday –Friday only. We do not ship on weekends or public holidays. All orders placed will be shipped using UPS SurePost®.
You will receive a tracking number via email shortly after you package leaves our warehouse. Please note that UPS does not deliver on weekends or holidays
We do not ship internationally, and we do not offer expedited shipping options.
After placing an order, please allow on average 5-7 business days for your order to be processed. We will notify you when your order ships.
Due to the nature of our business, during peak sales season and due to high volumes of orders, please allow for additional time for your order to ship. If you have any questions regarding your order status, please contact customer service at 717-797-2020 or firstname.lastname@example.org.
You will receive a tracking number via email shortly after you package leaves our warehouse which will estimate your package arrival date.